What is Nearshore Outsourcing and How Do You Use It?


Outsourcing is the act of outsourcing work to someone outside, such as a freelancer or BPO company. Some tasks, such as customer support and software development, are often outsourced to companies outside their core competencies. You should consider delivery times, costs, and accessibility when outsourcing.

Nearshore outsourcing can be a great option because of its proximity, shared language, and time difference. How do you compare the benefits and costs of outsourcing to a country in a different country? There are many top nearshore staff-augmentation companies on the market. Tecla is one such company. Let’s compare nearshoring with other outsourcing methods and see where it might be most beneficial.

Nearshore Outsourcing

Nearshore outsourcing is, at its most basic, the act of working with a contractor located in a neighboring country rather than staffing in-house. To better understand the differences, we will compare offshore and onshore outsourcing. For example, a corporation located in the United States might contract with an outsourcer in Mexico, Honduras, or another Latin American country.

Sometimes, companies from Western Europe seek to outsource their software development offshore to Eastern European countries such as Romania. Nearshore outsourcing can help you save money and increase your productivity. Nearshore outsourcing can save you money over working with local service providers.

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How Do You Use It?

Nearshore outsourcing starts with identifying the tasks to be outsourced. On-demand outsourcing allows you to hire workers when you need them. This makes it great for jobs such as customer service inquiries or handling small volumes. This could help to reduce labor costs and allow for periodic staffing adjustments.

But, let’s say you have a young company that has complex outsourcing needs. You might need a separate team to deal with your company, and work closely with your employees. This ensures that your nearshore partners can be reached at all times and doesn’t have to handle too many tasks at once.

It is important to ask about the hiring and assignment process of any potential outsourcing partner before making a decision. Before hiring someone for customer service, you might want to meet them in person.

What Sets Nearshore and Offshore Outsourcing Apart

What about expanding your search to include nearshore and offshore service providers? It all boils down to your values and the goals of your business. Nearshore labor costs in Brazil and Argentina are often less expensive than those in the popular Southeast Asian outsourcing hubs. Supporting employees in different time zones will allow you to offer service around the clock to your customers. It can be difficult to work in real-time with people who are located in different time zones.

If your DevOps team or software engineering team requires close collaboration with your partner, you might want to consider looking locally. It is important to take into account factors such as the country’s intellectual property laws, data security, and online access when deciding between offshore and nearshore outsourcing. You can make yourself more ready by purchasing more tools and creating corporate regulations.

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Final Thoughts

You can now better assess whether this strategy is right for you by learning more about the definition of nearshore outsourcing and its workings. Nearshore outsourcing may be the best choice for companies looking to cut costs and improve the quality of their contact center. Nearshore outsourcing will provide competent and enthusiastic representatives that you can feel confident about having as your representative.

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